Tenant Service Coordinator

Position Location
Skybridge
Location : City
Bethesda
Job ID
2022-15218

Make an impact

  • You will manage reception, assist in answering the phone, managing the Angus work order system, issuing tenant access cards, and ensuring tenant satisfaction.
  • You will act as the primary proactive and problem escalation contact for a designated roster of tenants, ensuring that building services are always exceeding their expectations and that building management is ahead of any potential issues.
  • You will participate in the oversight of all contractors performing building services 
  • You will review invoices for accuracy, research, and prepare for approval and entry into the AP system for payment.
  • You will maintain a property purchase order log for purchasing of all building supplies and materials.
  • You will prepare and run rent statements in accordance with property practices and procedures. Work with Property Accountant & Property Manager in closing out billable work orders and entering billings into tenant ledger.
  • You will follow up with tenants on outstanding rents, sending notices and ensure proper booking of rent payments.
  • You will maintain the building’s service matrix and track the status of contracts and invoices for services.
  • You will assist the Property Manager in bidding contracted services for the building including the scope of work, walk-throughs, bid analysis, and attending vendor meetings.
  • You will coordinate services for new and expiring tenants including tenant orientation, signage, move-in and move-out checklists, freight elevator reservations, and mover scheduling, etc.

What you should bring

  • You will have a bachelor’s degree and/or 2+ years of real estate property management or related experience.
  • You will have an interest in pursuing a career in Commercial Property Management and have an interest in pursuing RPA, LEED, and Real Estate Broker professional designations.
  • You will have a working knowledge and understanding of lease terms, operating costs, and budgeting.
  • You will be detail oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented.

What you can be part of

As Tenant Service Coordinator you are working alongside the property management team supporting the Property Manager and Engineering Team. You will largely have responsibility for contract management and accounting responsibilities of the property management team. Additionally, you will serve as a resource for tenants by serving as a first level of escalation for any customer service or building related issues.

What we offer

  • Highly competitive base salary and bonus program
  • Full benefits suite including 401K, above average PTO, Parental Leave and Medical, Dental, Vision
  • Access to benefits concierge service
  • Access to Mental Health & Wellbeing service
  • Be part of a culture that is truly open door, with access to mentorship, leadership training, career advancement and innovation
  • Opportunities to join employee resources groups and participate in events hosted by the Bridge Women’s Network, Black Inclusion Group, BIG Pride, Allies for AAPI, Unidos Latino and Hispanic Group, Bridge of Honor Veterans and Advocates for Accessibility
  • Opportunity to be involved in community outreach and charity events

Get to know Bridge

Bridge is a leading, vertically integrated real estate investment manager, diversified across specialized asset classes. Bridge combines its nationwide operating platform with dedicated teams of investment professionals focused on select U.S. real estate verticals including multifamily, residential rental, office, development, logistics properties, net lease, solar, prop-tech, and real estate-backed credit.

Bridge is well-regarded for its high integrity and collaborative leadership culture that rewards both individual thinking and team decision-making. Our leaders are seasoned professionals who bring their vast experience and high standards of excellence to their work. Our leaders value career development and take seriously the role they play in developing next-generation leaders. Bridge professionals embody accountability and seek to deliver high-quality results through creativity and innovation

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