Tenant Experience Coordinator

Position Location
West End Office Park
Location : City
St. Louis Park
Workplace Expectation
In Office
Job ID
2022-15799

Make an impact

The Tenant Experience Coordinator is responsible for curating the tenant experience across the greater Minneapolis office portfolio.  Job responsibilities may include:

  • Tenant Communications and website management
  • Coordinating the tenant move-in/move-out process
  • Promoting the tenant experience program to both new and existing building tenants.
  • Facilitating outstanding customer service to various building stakeholders including building ownership and tenants.
  • Planning, organizing, and executing tenant engagement events that build community and provide value to building tenants.
  • Driving logistics and coordination of individual events large and small that delight tenants.
  • Creating a warm and welcoming environment via hospitality initiatives.
  • Resolving tenant issues with professionalism and patience in a timely manner
  • Working collaboratively with the property management team to deliver great outcomes for tenants.
  • Management of local restaurants and retailers to establish a tenant discount program.
  • Providing concierge services such as theater/concert/sporting event tickets
  • Building strong bonds with tenants based on a genuine understanding of their business and needs.

 

This role and the tasks above are important for harmonious tenant relations and property management. The tenant experience manager acts as a go-between the property manager and the tenant. Their main goal is to promote the interests and satisfaction of the tenant.

What you should bring

What will you need?

  • Experience working in property administration on a commerical property setting as well as a Bachelor’s degree is preferred
  • Proficient in accounting software (Yardi software preferred)
  • Excellent organizational and time management skills
  • Excellent oral and written communication skills
  • Demonstrate an above excellent knowledge of Word, Outlook, and Excel programs
  • Database Management/Maintenance
  • Possess proactive and positive attitude

What you can be part of

The Tenant Experience Manager has a distinctly different set of responsibilities from property managers. Their responsibilities go beyond building operations, instead focusing on all things tenant satisfaction. They may help plan and execute on-site events, or communicate directly with tenants for their daily needs.

What we offer

What will you get? 

  • A highly competitive base salary
  • Bonus based on individual and team performance
  • The opportunity to work with senior industry leaders closely as well as mentorship
  • A suite of benefits including comprehensive medical, dental and vision
  • Generous paid time off including maternity and paternity leave

Get to know Bridge

Who are we? 

Bridge Commercial Real Estate “BCRE” provides commercial office brokerage services, property management, leasing, and construction services for their clients as well as the Bridge Office Funds.

 

BCRE is an affiliate of Bridge Investment Group, a leading privately held real estate investment and property management firm with over $28 billion in assets under management. Its real estate activities encompass the acquisition, financing, property management, optimization and disposition of real assets and CRE-backed fixed income securities. The Company operates in various targeted verticals including; multifamily, office, seniors housing, opportunity zone investments, Industrial & Logisitics and CRE-backed fixed income, and has specialized investment teams focused on each of these areas to generate above-market returns for its investors.

Bridge Culture

We are well-regarded for a high integrity and collaborative leadership culture that rewards both individual thinking and team decision-making.  Our leadership are seasoned professionals who bring their vast experience and high standards of excellence to their work.

Given our horizontal scope and vertical integration, Bridge professionals are empowered to work across functional teams. As a result, they are deeply specialized and highly versatile with a clear understanding of how their roles fit into a broader context.

Our leaders’ value career development and take seriously the role they play in developing next generation leaders.  Bridge professionals embody accountability and seek to deliver high-quality results through creativity and innovation. 

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